- Opening Provisions
i. Under these terms and conditions we define the relationship between our company
Information Factor, s.r.o. Husovo nám. 14, Hostivice, 253 01, Czech Republic, as seller and operator of the e-shop at www.hyalufighter.com and you, our customer, who enters into a purchase agreement with us.
ii. We treat all customers equally and grant the same benefits, regardless of whether they are consumers or not. Therefore, the rules from these terms and conditions apply to all our customers.
iii. These terms and conditions apply primarily to the purchase of goods in our e-shop.
- Conclusion of a purchase contract
i. You can conclude a purchase contract with us via e-Shop
ii. If a purchase contract is concluded, the order submitted on the website or via the customer hotline constitutes an offer to conclude a purchase contract. The order is binding for a period of 7 days. We will confirm receipt by e-mail. The purchase contract is then concluded by our acceptance of the offer in the form of shipment of goods. We will inform you about the shipment of goods by e-mail.
iii. We deliver goods only in household quantities. In certain cases (especially in the case of discounts or clearance sales) we have the right to set a maximum possible delivery quantity.
- Right of Withdrawal
i. By law, you have the right to cancel a contract concluded over the Internet within 14 days of delivery of goods without giving any reason.
ii. If you want to exercise this right, inform us about your decision to revoke the purchase contract within the above period. The best way to do this is to contact us at info@hyalufighter.com.
iii. If you revoke the contract, we will refund the purchase price of the goods. In case of a later revocation, we will only refund the purchase price of the goods. The above amounts will be refunded immediately and no later than 14 days after the date of withdrawal. However, we have the right by law to make payment only after the goods have been returned. For your refund, we will use the same means of payment that you used to pay the purchase price, unless otherwise agreed.
iv. Send the goods immediately, but in no case later than 14 days after the cancellation date, to Information Factor, s.r.o. Husovo nám. 14, Hostivice, 253 01, Czech Republic. If the seller sends the customer additional goods free of charge (“gift”) in connection with a purchase contract, then this gift must also be returned. You bear the postage costs.
v. Note that you are legally liable for any reduction in the value of the goods caused by handling the goods in a way that was not necessary to familiarize yourself with the nature, characteristics and function of the goods. Also note that you are not entitled to revoke a purchase contract if goods have been manufactured or customized according to your requirements (e.g. packaging with customized engravings) or if you have removed goods from the packaging that cannot be repackaged for hygienic reasons (e.g. opened cosmetic products and other goods that come into direct contact with the skin). In addition, the Seller points out that it is not possible to cancel the contract for gift or eco-packaging services once the goods have been packaged and the service has already been provided as a result (the Seller will provide the gift or eco-packaging service immediately after the order if the Customer selected this service when placing the order).
- Complaints
i. If the goods have a defect upon delivery, we can agree on compensation in the form of a voucher. You also have the right to request removal of the defect in the form of replacement or repair. If removal of the defect is not possible or not reasonable for us, you are entitled to a reduction in the purchase price. If the defect is substantial, you may withdraw from the purchase contract. You also have these rights if such a defect only becomes apparent later.
ii. We are liable for defects in the goods if the defects occur within two years after delivery of the goods or before the expiration date on the packaging.
iii. Goods shall be considered defective in particular if they do not have the usual or represented characteristics, do not serve their purpose, do not meet the legal requirements or were not delivered in the agreed quantity. Please note that increased sensitivity or allergic reaction to delivered goods cannot in itself be considered a defect of the goods. Likewise, deficiencies of gifts and other free services that we provide beyond the scope of your order do not constitute a defect. Images of goods in our e-shop are purely illustrative and do not constitute a binding representation of the characteristics of the goods (for example, the packaging may differ due to a change in the manufacturer).
iv. Please send the claimed goods together with a completed claim form to Information Factor, s.r.o. Husovo nám. 14, Hostivice, 253 01, Czech Republic. We will gladly answer all questions regarding complaints at info@hyalufighter.com. You can find the complaint form here.
v. We will inform you about the progress of the complaint, especially about receipt, acceptance or rejection, by e-mail. We can also contact you by phone.
vi. We will decide on the complaint immediately. Processing of the complaint, including removal of the defect, usually takes no longer than 30 days. Otherwise, you have the right to withdraw from the purchase contract. You must provide the assistance necessary for us to comply with the above period.
- Payment and delivery procedures
i. You can choose the payment and delivery method from the options offered. Before the order is shipped, we will inform you about the selected payment method and delivery procedure, as well as the corresponding costs.
ii. You can find the currently offered methods for payment and shipping as well as their prices here.
iii. The delivery times indicated are for information purposes only and are based on the expected delivery times of the carriers.
iv. We reserve the right to make delivery of goods free of charge in certain cases.
- Miscellaneous
i. We offer various discounts and gift and other coupons to our customers. Their application is subject to rules that we communicate to the customer on a case-by-case basis. Unless otherwise specified, each discount or gift voucher can be used only once. Only one voucher of the same type can be used per purchase. Unless otherwise provided, discounts cannot be combined. If the value of a gift certificate is greater than the value of the entire purchase, the difference will not be transferred to a new gift certificate and the unused amount will not be paid.
ii. In connection with the purchase made, you may receive a third party evaluation questionnaire. You may share your experience with the purchase and merchandise with others. We will be happy if you fill in the questionnaire.
- General information
i. According to the law on registration of sales, the seller must issue a receipt to the customer. The seller must also register the sale online with the tax authorities. In the event of a technical error, this will be done no later than 48 hours.
ii. For out-of-court online dispute resolution, the European Commission’s ODR platform is available to them at http://ec.europa.eu/odr. Consumers have the possibility to use this OS platform for online dispute resolution. We participate in a dispute resolution procedure before a consumer arbitration board. Even if we do not anticipate such a case, in the event of a dispute, you as a consumer can contact the universal arbitration board of the Zentrum für Schlichtung e.V., Strassburger Straße 8, 77694 Kehl am Rhein (https://www.verbraucher-schlichter.de) to have a dispute with us arbitrated.
iii. The contract is concluded in German and is subject to the laws of Germany.
iv. All prices of products and services are quoted including the sales tax applicable at the time of placing the order. If the VAT rate changes prior to the conclusion of a purchase contract or prior to the shipment of the goods, the Customer is obliged to compensate for the underpaid purchase price in compliance with the chosen payment procedure, or the Seller shall immediately request the Customer by e-mail to inform the Customer where the Seller can refund an overpaid purchase price to the Customer.
v. By submitting the order, you agree to receive the tax receipt in electronic form. We will send it to you electronically by e-mail after it is sent. If you prefer to receive the tax receipt in paper form, please send us a message. In this case we would send you the tax receipt together with the goods.
vi. All prices of goods, including discount prices, are valid until further notice or while stocks last.